Hello,
Here is another letter you received from an angry customer. Write a reply in which you provide an apology and an explanation. Write 150 words.
The letter reads:
Dear Sir/Madam,
I am writing to complain about the unkind treatment my grandfather received from your security staff last week. My grandfather is 82 years old, and he is not a threat to national security at his advanced age. Nevertheless, when the metal detector went off, security personnel at your airport did a complete search of his clothing, and even his shoes with a handheld detector.
He was very upset following this search (which found nothing), and said that he was very worried that he would have a heart attack right there in the airport. He also mentioned that the security attendant who did the search was very cold and rude, and did not give him any explanation for why he was being searched.
I do not understand why our elderly citizens have to be embarrassed and upset in this way.
Ms. Janet Barrington
Dear : Ms. Barrington,
ReplyDeleteI am writing to reply to your letter of complaint.
I understand your situation Ms. Barrington the security attendant did not treat your grandfather gently and I know older must have a special treatment in respect of their age . I apologized for what happened to you at the airport, i would like to offer a full explanation.
Actually worldwide security procedures have to inspect every thing at the airport even children Furthermore, security attendant if they see suspicious people and make a bit confused with the procedures as checking a crisis, for example, takes them to a full body scanner also could you give me security attendant name because i am going to punish him On what he has done with you.
In the end, I hope you understood what happened to you and that it is mandatory to all passengers to follow security procedures inside the airport. Customer services staff is always ready to serve anyone who asks for help, so do not hesitate to ask for any assistance.
Sincerely,
Head of Airport Operations department/
M.R Abdulrahman Tulfat