Sunday, June 26, 2011

The Journey of a Suitcase




Hello,


Here is an excellent interactive site that explains what happens to a bag after it is checked-in or in other words:




THE JOURNEY OF A SUITCASE



or
http://www.jetfriends.com/jetfriends2/kids/


Take notes and then explain to your classmates how the baggage handling system works.


Write a short summary of how the system works.


Regards,


RV

Saturday, June 25, 2011

Paris Air Show

Good morning to you all,

Here is a link to the Paris Air Show 2011:
http://www.euronews.net/sci-tech/paris-air-show-2011/
Follow the link to read about the latest news in the aviation industry.
Send your comments.
Regards,
RV

flight report to Bahrain throw British airways

Hi everybody


A week ago, I traveled to Bahrain to visit my relatives ،

because I did not go there since a long time

I booked online ticket
throw British airways
in 12 hours before take-off ,

because the flight to Bahrain does not carry many passengers.

As the British airways
itinerary from London to Manama to Doha and

then return to
Manama and then back to London ,through super jumbo aircraft ( Boeing 777 ).


I was very sad because I equipped many questions with many employees at the airport, but

unfortunately I did not get sufficient answers and I was looking for responsible

for management of operations at
the airport and i did not find him

and this was settled for pictures because it describes most of

the movements at the airport


I already uploaded the pictures but the blog not able to show it individually

sorry guys later on I'm going to fix the problem

Friday, June 24, 2011

Qatar Airways - The Top Airline in the World for 2011



Qatar Airways Named Airline Of The Year At Skytrax World Airline Awards 2011
CEO Akbar Al Baker Collects Top Award During Paris Air Show
Airline's Global Ranking Rises To Top Position
Carrier Named Best Airline In Middle East For Sixth Year In A Row
Premium Terminal Honoured With Award For Best First Class Lounge

22 June 2011


A proud feat for Qatar Airways Chief Executive Officer Akbar Al Baker celebrating an historic moment as the carrier is named Airline of the Year at the annual Skytrax World Airline Awards 2011 held during the Paris Air Show
Paris, FRANCE – Qatar Airways has been named “Airline of the Year” at the annual Skytrax World Airline Awards 2011 for its outstanding inflight product and operational excellence.
Through the prestigious award, Qatar Airways’ global ranking among more than 200 international airlines rose to the world’s top position – up from third spot last year – further cementing its stature as a world leading airline.
Qatar Airways beat stiff competition from four Asian carriers in the category to clinch the honour in front of global aviation industry executives.
The awards are selected by the airline’s most important audience – its customers. More than 18 million passengers worldwide were polled during the annual Skytrax awards.
Qatar Airways Chief Executive Officer Akbar Al Baker collected the award, together with two other accolades, at a ceremony today during Paris Air Show, being held at Le Bourget near the French capital.
Qatar Airways, which remains one of a select-few carriers with a Skytrax Five Star ranking for service excellence, also claimed the “Best Middle East Airline” for the sixth consecutive year, emphasising the airline’s competitiveness and dominance in a region boasting several world-class airlines.
The airline also received the accolade “Best First Class Lounge” for its Premium Terminal at the carrier’s Doha hub – a facility for exclusive use by Qatar Airways’ First and Business Class passengers. The award further cements the Premium Terminal’s stature as a world class luxury facility for passengers to unwind and relax before their flight.
The award also ranks the Five Star carrier’s Premium Terminal as the best in the world’s top three terminals by the respected leading aviation industry audit, Skytrax.
Qatar Airways Chief Executive Officer Akbar Al Baker said the awards were a fantastic achievement, honouring many aspects of the airline, in which it had excelled in different areas, including its inflight product, onboard service, environmental leadership and overall operations in the air and on the ground.

“Since I became the Chief Executive Officer of Qatar Airways in 1997 at the time of Qatar Airways’ relaunch, my goal was simple – for Qatar Airways to reach the pinnacle of the airline industry,” he said.
“Today, I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year.
“At Qatar Airways we always aim at doing the best in everything we do. To be considered as the top airline in the world is a huge achievement and a very rewarding moment in Qatar Airways’ history.”
Added Al Baker: “It is extremely gratifying to be recognised as “Airline of the Year”, which takes into account the outstanding efforts and hard work of all our employees, as we continuously aim to exceed the expectations of our customers.
“I also want to thank our customers for their positive response, loyalty and appreciation of our product. It is a great motivation for everyone at Qatar Airways and will stimulate the entire airline’s staff to continuously deliver Five Star excellence and the highest service standards we are renowned for worldwide.”
Skytrax Chief Executive Officer Edward Plaisted said Qatar Airways continued to impress the industry with its high standards.
“The World Airline Awards are known as 'The Passenger's Choice', underlining the fact that Qatar Airways is clearly satisfying the hardest critics – their users.
“Over the short few years Qatar Airways has been operating, the airline has demonstrated excellence in all areas of its operations and its global ranking to number one under the dynamic leadership of Akbar Al Baker has been remarkable," added Plaisted.
Over 18 million air travellers from more than 100 different nationalities took part in the 10-month long survey. The awards are recognised around the world for being the only global independent passenger survey monitoring airline standards and as the ultimate benchmark for excellence in the airline industry.
By 2013, Qatar Airways plans to serve more than 120 key business and leisure destinations worldwide with a fleet of over 120 aircraft. Qatar Airways currently operates a modern fleet of 98 aircraft to over 100 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific and North and South America.
Notes to Editors
Qatar Airways has orders worth over US$ 40 billion for more than 200 aircraft, including Boeing 787s, 777s, Airbus A350s, A380s, A320 Family of aircraft and Bombardier corporate jets. The rapid expansion of Qatar Airways prompted the State of Qatar to embark on one of its biggest projects – the construction of a brand new international airport in Doha, which is scheduled to open in 2012. For more information on Qatar Airways, visit www.qatarairways.com
For further information
Qatar Airways Corporate Communications
Tel: +974 44496956, Fax: +974 44620132
E-mail: qrmedia@qatarairways.com.qa


From the Independent http://www.independent.co.uk/travel/news-and-advice/qatar-airways-takes-top-airline-gong-2301725.html
Qatar Airways takes top airline award
Thursday, 23 June 2011
Airline review site Skytrax has named the best airlines of the year at the Paris Air Show.
Qatar Airways beat Singapore Airlines to first place in the 2011 rankings, rising from third place, while Asiana dropped from the top of the table to take third place.
Cathay Pacific won fourth place in the overall rankings, while Thai Airways took fifth and Etihad took sixth at the awards, which were announced June 22.
The list of the top ten airlines in the world was notable for its lack of names from Europe and the Americas - four winners hailed from Asia, four from the Middle East/Africa and two from Oceania.
AirAsia was voted the world's best low-cost airline, while China Southern was voted the most-improved airline.
Its competitor, Hainan Airlines, took best Chinese airline only months after joining the exclusive club of the world's five-star airlines earlier this year.
For comfort at the airport, British Airways and Qatar Airways took prizes for business and first class respectively, although for comfort in the sky flyers may want to stick with Asiana Airlines, the recipient of the best cabin staff award.
Best in-flight entertainment went to Emirates for its ICE inflight entertainment system.
The awards were based on votes from 18.8 million airline customers from 100 different countries.
Top Ten Airlines 2011
1. Qatar Airways
2. Singapore Airlines
3. Asiana Airlines
4. Cathay Pacific
5. Thai Airways
6. Etihad Airways
7. Air New Zealand
8. Qantas Airways
9. Turkish Airlines
10. Emirates
http://www.worldairlineawards.com/

Any comments? How do you feel about the ranking and the most prestigious title "Airline of the Year" awarded to Qatar Airways?

Regards,

RV

Thursday, June 23, 2011

Revision Question Week 6

Hello,

Here are the revision questions for this week.

1. What is good customer service?
2. Why is customer service important in the aviation industry?
3. List 5 rules of good customer service. Comment on them.
4. What are the qualities of a good customer service representative?
5. How can you book and purchase a ticket? Explain the steps of booking online.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
7. What is PNR? What is the common word for PNR? What information does it contain?
8. What is check-in? List some types of check-in and discuss one.

Good luck on the mini quiz on Sunday!
Regards,
RV

Tuesday, June 21, 2011

QR buys 6 Boeing 777-300 ER

Greeting from KL,
Yes, the Paris Ar Show is on and Qatar Airways was the first customer to order 6 Boeing 777-300 ER at a cost of $1.7 billion.
Thanks for the photographs, Salma. Please, update us on any news from the Air Show.





For those of you who want to read about QR order, I've provided a link below.






I am travelling back tomorrow on the same plane, so I am really excited. I aslo liked Malaysia a lot. I hope you will visit it one day, too.

Tell me what you've been learning in class. Have you discussed e-ticketing and check- in already?

Tomorrow I need to check in before my flight. Imagine the situation: a passenger asks you what is the best way to check in. Explain to me how to do it and why I need to do it.

See you very soon.

Kind regards,

RV