Hello,
Here are the revision questions for this week.
1. What is good customer service?
2. Why is customer service important in the aviation industry?
3. List 5 rules of good customer service. Comment on them.
4. What are the qualities of a good customer service representative?
5. How can you book and purchase a ticket? Explain the steps of booking online.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
7. What is PNR? What is the common word for PNR? What information does it contain?
8. What is check-in? List some types of check-in and discuss one.
Good luck on the mini quiz on Sunday!
Regards,
RV
1- To help and supprt passengers.
ReplyDelete2- To increse income of the company and to have good reputation for the company.
3- Treat and listen to your customer - keep your promise - be konwledgeable: know about the products that company offers - be helpful .
4- Polite - konwledgeable - respectful - professional .
1. What is good customer service?
ReplyDelete*is an organization's ability to supply their customers' wants and needs.
2. Why is customer service important in the aviation industry?
*customer happy it is about reevenue,unhappy customer can damage your reputation.
1. What is good customer service?
ReplyDelete-Is keeping customers happy and improving passenger experiences.
2. Why is customer service important in the aviation industry?
-It increase the company's revenue , build good reputation.
3. List 5 rules of good customer service. Comment on them.
-
4. What are the qualities of a good customer service representative?
-Helpful , courteous , knowledgeable , staff respectful.
5. How can you book and purchase a ticket? Explain the steps of booking online.
-Go to the website of the airline you want to travel in it. Go to "Book a ticket". Enter your destination , information is required and finally enter your credit card details , print your ticket.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
-Ticket that is issued and stored in a computer reservation system. June 2008
7. What is PNR? What is the common word for PNR? What information does it contain?
-Passenger Number Record , booking reference.
8. What is check-in? List some types of check-in and discuss one.
-To confirm your presence on a flight online - in person at the airport self-service - mobile.
3. List 5 rules of good customer service. Comment on them?
ReplyDelete*answer your phone
*take that extra step
*listen to your customers
*deal with complaints
*throw in something extra
4. What are the qualities of a good customer service representative?
*polite
*reliable
*knownledgable
*courteous
5. How can you book and purchase a ticket? Explain the steps of booking online?
*go to the website,chooes abook for the country you want to travel to and put your information and the destination also number for your crditcard then you will book aticket onlion.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
*describes something that operates by electronic,since june 2008 all IATA airlines members have made e-ticketing mandatory.
7. What is PNR? What is the common word for PNR? What information does it contain?
*Passenger Name Record,common word(booking reference),vegetarian meal
8. What is check-in? List some types of check-in and discuss one.
*to confirm thire presence on a flight via the internet,(online check in)
*happens at service counters found at commercial airport.(airport check in)
customers can use self-service check in machines at airport, if they have a machine -readable passport swip your passport or a credit card through the machine reader and select your itinerary.
1. What is good customer service?
ReplyDeleteService that provided before, during and after to bring satisfaction and improve the passenger experience. Good customer service is about keeping your customers happy.
2. Why is customer service important in the aviation industry?
It is important, because a satisfied customer will come agine to purchase. This will increase the revenue of the company and build a good reputation.
3. List 5 rules of good customer service. Comment on them.
1- Listen your customers: it is important to listen to your customers, try to understand their problem, give advice, and help them.
2- Keep your promise: never base your promise.
3- Be knowledgeable: you have to know about the products that the company offers.
4- Be helpful: you have to be courteous.
5- Respect your costumers: treat your costumers with respect
4. What are the qualities of a good customer service representative?
Helpful, knowledgeable, polite = courteous, professional and respect.
5. How can you book and purchase a ticket? Explain the steps of booking online.
Online booking: 1)- choose the airline you want to travel with
2)- go to the airline website
3)- choose your destination
4)- enter the date of flight
5)- enter your personal information (PNR) pay by credit card
6)- print the receipt.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
Tickets that are issued electronically and stored in a computer reservation system, since June 2008.
7. What is PNR? What is the common word for PNR? What information does it contain?
Passengers Number Record, booking reference, It contains personal information.
8. What is check-in? List some types of check-in and discuss one.
Confirm your booking and reservation information about boarding. The boarding card contains flight and gate number and boarding time.
Types of check in:
In person.-
Online/ web.-
-Self – service kiosk: you can do it between 2 and 1 hs prior to the flight enter the mandatory information and print your boarding card and baggage tags.
5- Go to an airline website - choose your destination and date - write your details ( email - name - mobile number - credit card number ) print your ticket.
ReplyDelete6- Ticket issued and stored in internet and became mandatory on June 2008.
7- Passenger Name Record ( booking reference - personal details.
8- To confirm your flight ( in person - online - self service kiosk ).
1. What is good customer service?
ReplyDeleteservices are provided to the customer before,during and after flight to bring satisfaction or to make customer happy
2. Why is customer service important in the aviation industry?
- bring money
-bring new customer
-bulid a good reputation of the compony
3. List 5 rules of good customer service. Comment on them.
-helpful
-listen to your customer
-keep your promis
-be knowledgeable
-respect your customer
4. What are the qualities of a good customer service representative?
-helpful- polite- respectful- professional
5. How can you book and purchase a ticket? Explain the steps of booking online.
1- online booking
2- chose the airline
-go to the airline website
-chose your destination
-enter the date of the flight
-enter your personal information
credit card
-prent the recipt
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
tickets that are issued electronically and stored in a computer reservation system - june 2008
7. What is PNR? What is the common word for PNR? What information does it contain?
booking refernce
8. What is check-in? List some types of check-in and discuss one.
confirm your booking and receive information about boarding
1. What is good customer service?
ReplyDeleteCustomer service is service that provide before , during and after a journey to great positive experiences . Good customer service is about keeping your customer happy and improve passenger experience.
2. Why is customer service important in the aviation industry?
Because that satisfied customer to come again to purchase , that also will increase the revenue to the company and build a good reputation.
3. List 5 rules of good customer service. Comment on them.
1-keep your promise : don’t make a promise if you can’t keep .
2- listen to the customer : it is important to listen to your customer and try to understand their problem and give them your advice .
3- Be knowledgeable : know about the product which your company offering .
4- Always be helpful , polite , courteous .
5- Treat the customer with respect .
4. What are the qualities of a good customer service representative?
Helpful , polite , knowledgeable , professional , courteous and respect .
5. How can you book and purchase a ticket? Explain the steps of booking online.
First of all , you have to decide which airline you wish to travelling with it , for example you choose Qatar Airways to travel with so firstly you have to go to the airline website . Secondly , you have to choose the destination and enter the date of flight . Thirdly , enter your personal information such as your email , name and mobile number and then they will ask you to pay for the ticket actually you can pay by the credit card.
Finally , print the receipt .
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
e-ticketing is tickets that are issued and store in a computer reservation system . since June 2008 it became mandatory for IATA airlines .
7. What is PNR? What is the common word for PNR? What information does it contain?
Passenger Number Record , booking reference , it contains personal information and booking reference .
8. What is check-in? List some types of check-in and discuss one
It’s the second step after ticketing and to confirm your flight .
Type of check-in :
- In person
- Online / web
- Mobile
- Self service kiosk : you can do it between one or two hr prior to flight . Enter the mandatory information and print your boarding card and baggage tags .
1. Services that provide for passenger and airline to keep them happy.
ReplyDelete2. When you help the customer professionally he will be happy and he will always come, that help to build the company reputation and make it good, but if the customer dissatisfied with the service they will talk negative and the company will lose customer.
3.
1/ Be helpful, you should help the customers as possible as you can.
2/ Never break your promise, or keep your promise, don’t promise if you cant do it or make it happen,
3/ Be knowledgeable, you should know what are you saying and doing and act like you know every thing.
4/ Respect your customers, speak in polite way and don’t be rude.
5/ Listen to your customers, to know what they are saying.
4. Helpful, respect full, knowledgeable, professional and polite.
5. Choose the airline, go to the airline web site and choose your destination, time and date select the one you are like, enter your personal information, then pay by your credit card print or send the receipt/ticket.
6. Ticket that are issued electronically and stored in a computer database, since June 2008.
7. Passenger Name Record = booking reference, It contains personal information and flight itinerary.
8. Confirm your booking and receive information about your boarding and what’s contains like flight, gate number and boarding time.
Types:
1/ In person.
2/ Online.
3/ Self-service kiosk: you can do it between 2 and 1 hour before the flight just enter the mandatory information and print your boarding card and baggage tags.