Here is the topic for this week:
Who are the main customers of an airport and what facilities and services does an airport provide to meet their needs?
Don't forget to:
Write your answer in paragraphs.
Choose suitable vocabulary.
Give examples to support your main ideas.
Regards,
RV
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ReplyDeleteThe main customers of an airport are passengers and airlines, who need a good level of services from the airport.
ReplyDeleteThe largest group of airport customers in terms of number is the passengers . so they should provide a high level of services for them .
Passengers need some support services while staying in the airport For example the airport should provide an area to relax for passengers who stay long times in an airport such as concourse like duty free shops , restaurants . Also they need kids playing area for passengers travelling with their children .
The most important services is the services which are provided for special needs passengers. For example, wheel chairs, special rest rooms , special parking and good facilities to transport them to the plane ..
The airport should provide good service for the airlines as well that serve such as refueling and routine maintenance for runway and aircraft.
Another thing that the airlines need a space to load and unload cargo , a hangar where planes are stored and fuel depot for storage of jet fuel to name a few.
In addition the most important support services an airport must have is Air Traffic Control which provide information to the flight crew for safely takes off and landing .
overall airports need to provide a good level of services and improve the support services to their customers
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ReplyDeleteRecently; airports Compete in order to be ranked as a five-star but that depends on what facilities they provided for their customers “passengers”: which is the largest group used the airport. To be one of the best airports, an airport needs to provide and improve facilities such as : adding more checking points and that will be easy and fast to complete airport Procedures for passengers , provide comfortable area where passengers can spend their time while
ReplyDeletewaiting for their flight like spa and gym also airport must know travelers are different types : business travelers they want wireless connection to work for their business moreover ;families want accessible area for their children like allocate play area and entertainment in addition; special needs want electric chair to move easily from place to another inside the airport these things must airport provides for passengers If they want to arrive the summit.
On the other hand; passenger airlines and air freight companies are the most essential in the airport where the movement done through them also they must provide airlines with high-quality specifications for runways" where aircraft can take off & land ", hangar where aircraft are stored , refuelling and daily maintenance also de-icing furthermore that are going through the improvement of support services planes and fuel depot to be stored in sufficient quantity to fill the planes.The necessities of the airport should have its control tower in order to give the crew accurate information they need during the flight besides; air freight companies needs cargo terminal with large free area to load & unload cargo.
To summaries, it is the requirement of airports that are keen to develop facilities for the customers and that would be reason in the evaluation of the airport as a five-star through the Organization of Skytrax.
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ReplyDeleteAirports need to provide both facilities and services for passengers, passenger airlines and air freight companies. Let’s start with the biggest group of airport customers which are the passengers. Passengers benefit from a number of facilities and service a lot of parking places which are accessible by road and public transportation, also terminals which include ticketing areas, accessible check-in areas at the airport. Secondly, it is security. Finally the comfortable concourse areas which are very important places at the airport. For example they can provide many facilities and services to have most comfortable concourses for the passengers, for business passengers they can provide a free WIFI internet, and for disable passengers they can provide an electronic gate for them with special chairs. So, passengers are the biggest customer group of the airport.
ReplyDeletePassenger’s airlines also very important that are need to provide many facilities and services. There are some of facilities to provide passengers airlines, like runways, a control tower, hangars and a fuel depot. On the other hand, there are services airports need to provide, such as routine maintenance that means regular upkeep, refueling, gate rental and runway maintenance which is keeping the road or the way that the aircraft go on it clear, so the aircraft can take off and land safely. These are some of facilities and services that need to be provided with.
Last is air Freight Company that also need to be provided with facilities from airport. Air Freight Company which means the main airport that carriers goods. There are some of the facilities that should be provided, like they need space for loading and unloading cargo that will help aircraft in landing and taking off, special cargo terminals and also equipment. Finally, airport customers need to be provided with a lot of facilities and services.
An airport is entry for customers to the country. An airport should have a good facility, to have a large group of airport customers. A customer need a lot of facilities such us, terminal, check in, parking. And comfortable Concourse, for example internet service, duty –free shopping and restaurant because passengers want waste their time before their flight. Airport need to provide the passengers with special needs, and also have play area for the children. However, an airport not for passengers only they should care about airlines and air freight company to become five star. An airport need provide runway for the freight company, to have space to take off and land .Also, ever airport should have control tower, to connect with flight member. For the cold countries they should have de-icing, to remove the ice. In conclusion, all airports around world must improve their airport customers to become five star.
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ReplyDeleteIn terms of numbers, Passengers are the largest group of airport customers, which are airport staff, air flight crews, passengers and regular people and each of them need services and facilities.
ReplyDeleteAn airport needs to provide facilities, accessible check-in area and comfortable concourse where passengers can spend their time while they waiting for flight about 3 hours o 4 hours. For instance, for business or V.I.P travels, airport should provide for them wireless Internet and for normal people, airport should provide them duty – free shopping and a choice of restaurants.
A five star airport needs to consider the passengers with special needs as well as the passengers travelling with their children, for example they need baby care room, play areas and comfortable lounges and for translate people , they need bookshops, gift shops and hotel rooms to take rest.
However, an airport has another very important customers and air-freight companies which need runways where aircraft can take off and land safely, hangars where planes are stared and fuel depot for storage of jet fuel.
Every airport must have an air traffic control tower, the place which provides information to the flight crew. Airlines need routine maintenance, refueling, de-icing _ some of the airport support services.
Moreover, airfreight companies also need for loading and unloading freight and cargo terminal.
In conclusion, an airport must provide facilities and improve the support services for it is customers.
In terms of number, passengers are the largest group of airport customers. An airport needs to provide facilities: accessible. check-in areas and comfortable concourse where passengers can spend their time while waiting for their flight for travellers airports should provide wireless Internet, duty-free shopping and choice of resturants. A five-star airport also needs to consider the passengers with special needs as well as the passenger traveling with thier children, for example: play areas, comfortable lounges, book shops, gift shops to name a few.
ReplyDeleteHowever, an airport has another very important customer airline both passenger and air-fright companies which need runways where aircraft can take off and land safely, hangers where planes are sorted and fule depot for the storage of jet fule. Every airport must have an air traffic control tower- the place which provides information to the Flight crew. Air line need routine maintenance, refulling, de-icing, some of the airport support services provided by an airport. Inaddition, air-freight companies also need space for loading and unloading freight even a cargo terminal.
In conclusion, an airport must provide facilities and improve the support secvices for its customers.