Tenerife disaster
(KLM Flight 4805 and Pan Am Flight 1736)
Read:
Watch:
Flight KLM 4805 & Pan Am 1736 (Crash of the Century) - 1/9
Enjoy..
Thursday, June 30, 2011
Revision Questions Week 7
Hello,
Here are the revision questions for this week.
1. Why is customer service important in the aviation industry?
2. List 5 rules of good customer service. Comment on them.
3. What are the qualities of a good customer service representative?
4. How can you book and purchase a ticket? Explain the steps of booking online.
5. What is electronic ticketing and when did it become mandatory for IATA airlines?
6. What is PNR? What is the common word for PNR?
7. What information does a ticket contain?
8. What is check-in? List some types of check-in and discuss the advantages of one.
9. Where does the baggage handling system start and where does it finish?
10. What is crucial for an efficient baggage handling system?
11. Where do the bags of departing/ transferring/ arriving passengers move from to?
Have a nice weekend.
Hope you do well on Sunday!
Kind regards,
RV
Here are the revision questions for this week.
1. Why is customer service important in the aviation industry?
2. List 5 rules of good customer service. Comment on them.
3. What are the qualities of a good customer service representative?
4. How can you book and purchase a ticket? Explain the steps of booking online.
5. What is electronic ticketing and when did it become mandatory for IATA airlines?
6. What is PNR? What is the common word for PNR?
7. What information does a ticket contain?
8. What is check-in? List some types of check-in and discuss the advantages of one.
9. Where does the baggage handling system start and where does it finish?
10. What is crucial for an efficient baggage handling system?
11. Where do the bags of departing/ transferring/ arriving passengers move from to?
Have a nice weekend.
Hope you do well on Sunday!
Kind regards,
RV
Wednesday, June 29, 2011
The Importance of Airport Security
Airports and airlines are attractive targets for terrorism and other acts of crime. Large number of people pass through airports, which means there is a large concentration of people in a small area. At the same time airliners like AIRBUS A380 can carry more than 500 passengers on board, so any attempt to blow up the plane has the potential to produce a high mortality rate.
On the other hand, incidents involving aircraft attract huge media interest, which can be used by the terrorists to publicise their cause and instill fear. A hijacked plane is a sort of 'flying bomb", explosive devices can be hidden in checked luggage causing the death of hundreds of innocent people.
Find information on the net about some of the incidents involving aircraft that have changed the way airport security is viewed today.
9/11
1. Which incident does 9/11 refer to? Describe briefly the incident.
2. What was the lethality rate (how many people were killed)?
3. How mant hijackers were involved?
4. Who took responsibility for the attack?
5. What new security measures were put in place as a result?
25/12/2009
1. What happened on Northwest Airline Flight 253 on Christmas day, 2009?
2. What security measures were introduced at some airports as a result?
Find about the shoe bomb incident or other notable security incidents that led to the tightening of the security measures at airports.
WRITING TASK: Discuss the question:
Why is airport security important for passengers and for the airport?
Write an answer in 100-150 words.
Regards,RV
Tuesday, June 28, 2011
Baggage Handling
Hello,
This is the writing for the topic of baggage handling. Read the following situation and write your answer.
A passenger who is checking in and who has had her luggage lost before asks:
"What happens to my bag after I check it in here? How does it get to the plane, and how can I be sure it will be there at the other end when I arrive?"
Kind regards,
RV
Write an answer of at least 70words that will reassure her.
This is the writing for the topic of baggage handling. Read the following situation and write your answer.
A passenger who is checking in and who has had her luggage lost before asks:
"What happens to my bag after I check it in here? How does it get to the plane, and how can I be sure it will be there at the other end when I arrive?"
Kind regards,
RV
Write an answer of at least 70words that will reassure her.
Sunday, June 26, 2011
The Journey of a Suitcase
Hello,
Here is an excellent interactive site that explains what happens to a bag after it is checked-in or in other words:
THE JOURNEY OF A SUITCASE
or
http://www.jetfriends.com/jetfriends2/kids/
Take notes and then explain to your classmates how the baggage handling system works.
Write a short summary of how the system works.
Regards,
RV
Saturday, June 25, 2011
Paris Air Show
Good morning to you all,
Here is a link to the Paris Air Show 2011:
http://www.euronews.net/sci-tech/paris-air-show-2011/
Follow the link to read about the latest news in the aviation industry.
Send your comments.
Regards,
RV
Here is a link to the Paris Air Show 2011:
http://www.euronews.net/sci-tech/paris-air-show-2011/
Follow the link to read about the latest news in the aviation industry.
Send your comments.
Regards,
RV
flight report to Bahrain throw British airways
Hi everybody
A week ago, I traveled to Bahrain to visit my relatives ،
because I did not go there since a long time
I booked online ticket throw British airways in 12 hours before take-off ,
because the flight to Bahrain does not carry many passengers.
As the British airways itinerary from London to Manama to Doha and
then return to Manama and then back to London ,through super jumbo aircraft ( Boeing 777 ).
I was very sad because I equipped many questions with many employees at the airport, but
unfortunately I did not get sufficient answers and I was looking for responsible
for management of operations at the airport and i did not find him
and this was settled for pictures because it describes most of
the movements at the airport
A week ago, I traveled to Bahrain to visit my relatives ،
because I did not go there since a long time
I booked online ticket throw British airways in 12 hours before take-off ,
because the flight to Bahrain does not carry many passengers.
As the British airways itinerary from London to Manama to Doha and
then return to Manama and then back to London ,through super jumbo aircraft ( Boeing 777 ).
I was very sad because I equipped many questions with many employees at the airport, but
unfortunately I did not get sufficient answers and I was looking for responsible
for management of operations at the airport and i did not find him
and this was settled for pictures because it describes most of
the movements at the airport
I already uploaded the pictures but the blog not able to show it individually
sorry guys later on I'm going to fix the problem
sorry guys later on I'm going to fix the problem
Friday, June 24, 2011
Qatar Airways - The Top Airline in the World for 2011
Qatar Airways Named Airline Of The Year At Skytrax World Airline Awards 2011
CEO Akbar Al Baker Collects Top Award During Paris Air Show
Airline's Global Ranking Rises To Top Position
Carrier Named Best Airline In Middle East For Sixth Year In A Row
Premium Terminal Honoured With Award For Best First Class Lounge
CEO Akbar Al Baker Collects Top Award During Paris Air Show
Airline's Global Ranking Rises To Top Position
Carrier Named Best Airline In Middle East For Sixth Year In A Row
Premium Terminal Honoured With Award For Best First Class Lounge
22 June 2011
A proud feat for Qatar Airways Chief Executive Officer Akbar Al Baker celebrating an historic moment as the carrier is named Airline of the Year at the annual Skytrax World Airline Awards 2011 held during the Paris Air Show
Paris, FRANCE – Qatar Airways has been named “Airline of the Year” at the annual Skytrax World Airline Awards 2011 for its outstanding inflight product and operational excellence.
Through the prestigious award, Qatar Airways’ global ranking among more than 200 international airlines rose to the world’s top position – up from third spot last year – further cementing its stature as a world leading airline.
Qatar Airways beat stiff competition from four Asian carriers in the category to clinch the honour in front of global aviation industry executives.
The awards are selected by the airline’s most important audience – its customers. More than 18 million passengers worldwide were polled during the annual Skytrax awards.
Qatar Airways Chief Executive Officer Akbar Al Baker collected the award, together with two other accolades, at a ceremony today during Paris Air Show, being held at Le Bourget near the French capital.
Qatar Airways, which remains one of a select-few carriers with a Skytrax Five Star ranking for service excellence, also claimed the “Best Middle East Airline” for the sixth consecutive year, emphasising the airline’s competitiveness and dominance in a region boasting several world-class airlines.
The airline also received the accolade “Best First Class Lounge” for its Premium Terminal at the carrier’s Doha hub – a facility for exclusive use by Qatar Airways’ First and Business Class passengers. The award further cements the Premium Terminal’s stature as a world class luxury facility for passengers to unwind and relax before their flight.
The award also ranks the Five Star carrier’s Premium Terminal as the best in the world’s top three terminals by the respected leading aviation industry audit, Skytrax.
Qatar Airways Chief Executive Officer Akbar Al Baker said the awards were a fantastic achievement, honouring many aspects of the airline, in which it had excelled in different areas, including its inflight product, onboard service, environmental leadership and overall operations in the air and on the ground.
“Since I became the Chief Executive Officer of Qatar Airways in 1997 at the time of Qatar Airways’ relaunch, my goal was simple – for Qatar Airways to reach the pinnacle of the airline industry,” he said.
“Today, I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year.
“At Qatar Airways we always aim at doing the best in everything we do. To be considered as the top airline in the world is a huge achievement and a very rewarding moment in Qatar Airways’ history.”
Added Al Baker: “It is extremely gratifying to be recognised as “Airline of the Year”, which takes into account the outstanding efforts and hard work of all our employees, as we continuously aim to exceed the expectations of our customers.
“I also want to thank our customers for their positive response, loyalty and appreciation of our product. It is a great motivation for everyone at Qatar Airways and will stimulate the entire airline’s staff to continuously deliver Five Star excellence and the highest service standards we are renowned for worldwide.”
Skytrax Chief Executive Officer Edward Plaisted said Qatar Airways continued to impress the industry with its high standards.
“The World Airline Awards are known as 'The Passenger's Choice', underlining the fact that Qatar Airways is clearly satisfying the hardest critics – their users.
“Over the short few years Qatar Airways has been operating, the airline has demonstrated excellence in all areas of its operations and its global ranking to number one under the dynamic leadership of Akbar Al Baker has been remarkable," added Plaisted.
Over 18 million air travellers from more than 100 different nationalities took part in the 10-month long survey. The awards are recognised around the world for being the only global independent passenger survey monitoring airline standards and as the ultimate benchmark for excellence in the airline industry.
By 2013, Qatar Airways plans to serve more than 120 key business and leisure destinations worldwide with a fleet of over 120 aircraft. Qatar Airways currently operates a modern fleet of 98 aircraft to over 100 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific and North and South America.
Notes to Editors
Qatar Airways has orders worth over US$ 40 billion for more than 200 aircraft, including Boeing 787s, 777s, Airbus A350s, A380s, A320 Family of aircraft and Bombardier corporate jets. The rapid expansion of Qatar Airways prompted the State of Qatar to embark on one of its biggest projects – the construction of a brand new international airport in Doha, which is scheduled to open in 2012. For more information on Qatar Airways, visit www.qatarairways.com
For further information
Qatar Airways Corporate Communications
Tel: +974 44496956, Fax: +974 44620132
E-mail: qrmedia@qatarairways.com.qa
From the Independent http://www.independent.co.uk/travel/news-and-advice/qatar-airways-takes-top-airline-gong-2301725.html
Qatar Airways takes top airline award
Thursday, 23 June 2011
Airline review site Skytrax has named the best airlines of the year at the Paris Air Show.
Qatar Airways beat Singapore Airlines to first place in the 2011 rankings, rising from third place, while Asiana dropped from the top of the table to take third place.
Cathay Pacific won fourth place in the overall rankings, while Thai Airways took fifth and Etihad took sixth at the awards, which were announced June 22.
The list of the top ten airlines in the world was notable for its lack of names from Europe and the Americas - four winners hailed from Asia, four from the Middle East/Africa and two from Oceania.
AirAsia was voted the world's best low-cost airline, while China Southern was voted the most-improved airline.
Its competitor, Hainan Airlines, took best Chinese airline only months after joining the exclusive club of the world's five-star airlines earlier this year.
For comfort at the airport, British Airways and Qatar Airways took prizes for business and first class respectively, although for comfort in the sky flyers may want to stick with Asiana Airlines, the recipient of the best cabin staff award.
Best in-flight entertainment went to Emirates for its ICE inflight entertainment system.
The awards were based on votes from 18.8 million airline customers from 100 different countries.
Top Ten Airlines 2011
1. Qatar Airways
2. Singapore Airlines
3. Asiana Airlines
4. Cathay Pacific
5. Thai Airways
6. Etihad Airways
7. Air New Zealand
8. Qantas Airways
9. Turkish Airlines
10. Emirates
http://www.worldairlineawards.com/
“Today, I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year.
“At Qatar Airways we always aim at doing the best in everything we do. To be considered as the top airline in the world is a huge achievement and a very rewarding moment in Qatar Airways’ history.”
Added Al Baker: “It is extremely gratifying to be recognised as “Airline of the Year”, which takes into account the outstanding efforts and hard work of all our employees, as we continuously aim to exceed the expectations of our customers.
“I also want to thank our customers for their positive response, loyalty and appreciation of our product. It is a great motivation for everyone at Qatar Airways and will stimulate the entire airline’s staff to continuously deliver Five Star excellence and the highest service standards we are renowned for worldwide.”
Skytrax Chief Executive Officer Edward Plaisted said Qatar Airways continued to impress the industry with its high standards.
“The World Airline Awards are known as 'The Passenger's Choice', underlining the fact that Qatar Airways is clearly satisfying the hardest critics – their users.
“Over the short few years Qatar Airways has been operating, the airline has demonstrated excellence in all areas of its operations and its global ranking to number one under the dynamic leadership of Akbar Al Baker has been remarkable," added Plaisted.
Over 18 million air travellers from more than 100 different nationalities took part in the 10-month long survey. The awards are recognised around the world for being the only global independent passenger survey monitoring airline standards and as the ultimate benchmark for excellence in the airline industry.
By 2013, Qatar Airways plans to serve more than 120 key business and leisure destinations worldwide with a fleet of over 120 aircraft. Qatar Airways currently operates a modern fleet of 98 aircraft to over 100 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific and North and South America.
Notes to Editors
Qatar Airways has orders worth over US$ 40 billion for more than 200 aircraft, including Boeing 787s, 777s, Airbus A350s, A380s, A320 Family of aircraft and Bombardier corporate jets. The rapid expansion of Qatar Airways prompted the State of Qatar to embark on one of its biggest projects – the construction of a brand new international airport in Doha, which is scheduled to open in 2012. For more information on Qatar Airways, visit www.qatarairways.com
For further information
Qatar Airways Corporate Communications
Tel: +974 44496956, Fax: +974 44620132
E-mail: qrmedia@qatarairways.com.qa
From the Independent http://www.independent.co.uk/travel/news-and-advice/qatar-airways-takes-top-airline-gong-2301725.html
Qatar Airways takes top airline award
Thursday, 23 June 2011
Airline review site Skytrax has named the best airlines of the year at the Paris Air Show.
Qatar Airways beat Singapore Airlines to first place in the 2011 rankings, rising from third place, while Asiana dropped from the top of the table to take third place.
Cathay Pacific won fourth place in the overall rankings, while Thai Airways took fifth and Etihad took sixth at the awards, which were announced June 22.
The list of the top ten airlines in the world was notable for its lack of names from Europe and the Americas - four winners hailed from Asia, four from the Middle East/Africa and two from Oceania.
AirAsia was voted the world's best low-cost airline, while China Southern was voted the most-improved airline.
Its competitor, Hainan Airlines, took best Chinese airline only months after joining the exclusive club of the world's five-star airlines earlier this year.
For comfort at the airport, British Airways and Qatar Airways took prizes for business and first class respectively, although for comfort in the sky flyers may want to stick with Asiana Airlines, the recipient of the best cabin staff award.
Best in-flight entertainment went to Emirates for its ICE inflight entertainment system.
The awards were based on votes from 18.8 million airline customers from 100 different countries.
Top Ten Airlines 2011
1. Qatar Airways
2. Singapore Airlines
3. Asiana Airlines
4. Cathay Pacific
5. Thai Airways
6. Etihad Airways
7. Air New Zealand
8. Qantas Airways
9. Turkish Airlines
10. Emirates
http://www.worldairlineawards.com/
Any comments? How do you feel about the ranking and the most prestigious title "Airline of the Year" awarded to Qatar Airways?
Regards,
RV
Thursday, June 23, 2011
Revision Question Week 6
Hello,
Here are the revision questions for this week.
1. What is good customer service?
2. Why is customer service important in the aviation industry?
3. List 5 rules of good customer service. Comment on them.
4. What are the qualities of a good customer service representative?
5. How can you book and purchase a ticket? Explain the steps of booking online.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
7. What is PNR? What is the common word for PNR? What information does it contain?
8. What is check-in? List some types of check-in and discuss one.
Good luck on the mini quiz on Sunday!
Regards,
RV
Here are the revision questions for this week.
1. What is good customer service?
2. Why is customer service important in the aviation industry?
3. List 5 rules of good customer service. Comment on them.
4. What are the qualities of a good customer service representative?
5. How can you book and purchase a ticket? Explain the steps of booking online.
6. What is electronic ticketing and when did it become mandatory for IATA airlines?
7. What is PNR? What is the common word for PNR? What information does it contain?
8. What is check-in? List some types of check-in and discuss one.
Good luck on the mini quiz on Sunday!
Regards,
RV
Tuesday, June 21, 2011
QR buys 6 Boeing 777-300 ER
Greeting from KL,
Yes, the Paris Ar Show is on and Qatar Airways was the first customer to order 6 Boeing 777-300 ER at a cost of $1.7 billion.
Thanks for the photographs, Salma. Please, update us on any news from the Air Show.
Yes, the Paris Ar Show is on and Qatar Airways was the first customer to order 6 Boeing 777-300 ER at a cost of $1.7 billion.
Thanks for the photographs, Salma. Please, update us on any news from the Air Show.
For those of you who want to read about QR order, I've provided a link below.
I am travelling back tomorrow on the same plane, so I am really excited. I aslo liked Malaysia a lot. I hope you will visit it one day, too.
Tell me what you've been learning in class. Have you discussed e-ticketing and check- in already?
Tomorrow I need to check in before my flight. Imagine the situation: a passenger asks you what is the best way to check in. Explain to me how to do it and why I need to do it.
See you very soon.
Kind regards,
RV
Sunday, June 19, 2011
Qatar Airways Boeing 777-200LR ( القلايل ) arrived at Paris Air Show
More Photos For Boeing at Paris Air Show 2011 :
;)
Saturday, June 18, 2011
The Benefits of Customer Service
Greetings from KL,
After a very pleasant flight on Boeing 777-300ER(extended range), I am here in the capital of Malaysia. It's a rather unusual mixture of Malay, Chinese, Indian and European influences where people seem to be enjoying most eating in the street. I tried some Chinese street food tonight, I don't think I am going for Chinese again for a while.
I hope you are enjoying your lessons and you haven't forgotten the blog.
The post today is about the importance of good customer service.
Discuss:
a) what is customer service
b) the qualities of good customer service representative
c) the benefits of good customer service
d) 5 rules of good customer service.
DON'T FORGET
1. To write in paragraphs.
2. When you discuss the rules, explain and support them with examples.
3. Support your main statements. You can also mention some of the airlines rated 5-stars by Skytrax for their superior services and product.
Regards,
RV
After a very pleasant flight on Boeing 777-300ER(extended range), I am here in the capital of Malaysia. It's a rather unusual mixture of Malay, Chinese, Indian and European influences where people seem to be enjoying most eating in the street. I tried some Chinese street food tonight, I don't think I am going for Chinese again for a while.
I hope you are enjoying your lessons and you haven't forgotten the blog.
The post today is about the importance of good customer service.
Discuss:
a) what is customer service
b) the qualities of good customer service representative
c) the benefits of good customer service
d) 5 rules of good customer service.
DON'T FORGET
1. To write in paragraphs.
2. When you discuss the rules, explain and support them with examples.
3. Support your main statements. You can also mention some of the airlines rated 5-stars by Skytrax for their superior services and product.
Regards,
RV
Thursday, June 16, 2011
Best Airlines for 2010
Hello,
Today we are going to find out which are the best airlines rated by Skytrax for 2010.
Speaking about the exclusive 5-Star Airline ranking, Skytrax CEO, Mr Edward Plaisted said:
"The greatest attribute behind 5-Star status is an airline's ability to deliver the combination of Product and Service. A great product standard is not by itself the key to a 5-Star ranking, and we are equally concerned by the Quality of front-line service that an airline provides. We are focussed on recognising airlines whose staff deliver a true 5-Star standard of service delivery.
(quote from Skytrax website)
1) Go to the official site of Skytrax (the link is on the right in Useful Links), browse the main page and look up the airlines that received 5 star ranking for 2010.
2) List 5 of them in your post, find their airline codes and their main hubs. Comment whether you have travelled with any of them and what your impressions of their product and service are.
3) Read passengers' comments on their experience with these airlines. What are some of the comments passengers make about the customer service they have received? Summarise some of the opinions in your post.
Kind regards,
RV
Wednesday, June 15, 2011
Imagining Passenger Experiences
Hello,
It's the start of the second term and the beginning of Book 2.
Good luck!
This term will be discussing the different stages of the passenger processing. We start today with passenger experiences. Tell us about a time you have travelled by air. Write about any problems you have had at any step of the process before/ during/ after the flight.
Regards, RV
It's the start of the second term and the beginning of Book 2.
Good luck!
This term will be discussing the different stages of the passenger processing. We start today with passenger experiences. Tell us about a time you have travelled by air. Write about any problems you have had at any step of the process before/ during/ after the flight.
Regards, RV
Tuesday, June 7, 2011
Revision Book 1
Hello,
Here are the revision questions.
1. Airline and airport codes.
2. What is an airport? What is a hub? What is a primary hub? What is a secondary hub?
3. Kinds of airports.
4. Important organisations: ICAO, IATA, CAA.
5. What is an airline? Types of airlines.
6. Facilities of an airport:
Landside facilities: parking facilities, ground transportation, drop off / pick up areas
Terminal: departure area, arrival area, concourses, gates
Airside facilities: runway, taxiway, ramp/apron, control tower, maintenance facilities
7. The airline as an airport customer. Facilities and servcies that an airport provides for both the passenger and air-freight companies.
8. The passenger as an airport customer. Facilities and services that an airport provides for the passengers.
9. Airport project - a summary.
1o. Airport ownership.
12. Airport design.
13. What makes a 5-star airport? Discuss facilities and services that a 5-star airport needs to provide for its customers to bring a positive experience. Give examples.
Post your comments, provide advice and make suggestions to other students' posts.
Regards, RV
Here are the revision questions.
1. Airline and airport codes.
2. What is an airport? What is a hub? What is a primary hub? What is a secondary hub?
3. Kinds of airports.
4. Important organisations: ICAO, IATA, CAA.
5. What is an airline? Types of airlines.
6. Facilities of an airport:
Landside facilities: parking facilities, ground transportation, drop off / pick up areas
Terminal: departure area, arrival area, concourses, gates
Airside facilities: runway, taxiway, ramp/apron, control tower, maintenance facilities
7. The airline as an airport customer. Facilities and servcies that an airport provides for both the passenger and air-freight companies.
8. The passenger as an airport customer. Facilities and services that an airport provides for the passengers.
9. Airport project - a summary.
1o. Airport ownership.
12. Airport design.
13. What makes a 5-star airport? Discuss facilities and services that a 5-star airport needs to provide for its customers to bring a positive experience. Give examples.
Post your comments, provide advice and make suggestions to other students' posts.
Regards, RV
Sunday, June 5, 2011
Best Airports In the World
Hong Kong Airport
Incheon International Airport in Seoul (South Korea)
Indoor Garden in Changi Airport
Hello,
Today we look at the top 3 airports in the world, which received 5-star ranking for 2010 according to Skytrax - the airline and airport quality agency.
What makes these airports superior to others? What services and facilities do they offer that provide their customers with an unforgettable airport experience?
For this task you'll work in groups and check the official site of the airports to learn more about the airports.
You'll also read passenger opinions published on the Skytrax review pages.
Finally, you'll write a summary of the airport you researched. Briefly introduce the airport and express your opinion why you think this airport was given 5 stars.
Share anything that you thought unusual or surprising that the airport offers its customers.
Enjoy the task,
Regards,
RV
Thursday, June 2, 2011
Revision Week 3
Hello,
Here are some questions to review and prepare for the mini-quiz.
1. Summarise an airport project.
2. Discuss some current trends in the aviation industry and possible future developments.
3. You should be able to define:
a) a terminal
b) a concourse
c) airside facilities ( a runway, a taxiway, a ramp). What activities happen while the airplane is parked on the ramp?
d) routine maintenance for aircraft
e) other support services for airlines - refuelling, de-icing, runway maintenance
f) Air Traffic Control system
g) baggage handling
h) customs
i) air-freight companies and the services they need
j) LCCs- low cost carriers
k) securuty
4. You should be able to read graphs and use the language describing graphs/ trends.
Have a nice weekend and get ready for the quiz!
Regards,
RV
Here are some questions to review and prepare for the mini-quiz.
1. Summarise an airport project.
2. Discuss some current trends in the aviation industry and possible future developments.
3. You should be able to define:
a) a terminal
b) a concourse
c) airside facilities ( a runway, a taxiway, a ramp). What activities happen while the airplane is parked on the ramp?
d) routine maintenance for aircraft
e) other support services for airlines - refuelling, de-icing, runway maintenance
f) Air Traffic Control system
g) baggage handling
h) customs
i) air-freight companies and the services they need
j) LCCs- low cost carriers
k) securuty
4. You should be able to read graphs and use the language describing graphs/ trends.
Have a nice weekend and get ready for the quiz!
Regards,
RV
Wednesday, June 1, 2011
NDIA
Hello,
Today's task is about New Doha International Airport (NDIA). Check the official site of the airport (the link is provided on the right in Useful links) and find out important and interesting information about the project.
Summarise what you have learnt in a text of 150 words.
Regards,
RV
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